[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fso5AQ6jRq2d0KT9jkEfEzOP-5vuk0VO0VuJcKtLmsf4":3},{"article":4,"iocs":51},{"id":5,"title":6,"slug":7,"summary":8,"ai_summary":9,"brief":10,"full_text":11,"url":12,"image_url":13,"published_at":14,"ingested_at":15,"relevance_score":16,"entities":17,"category_id":30,"category":31,"article_tags":35},"467cd5e9-95a4-4512-9cfa-0cc1592a25c6","Dell confirms its SupportAssist software causes Windows BSOD crashes","dell-confirms-its-supportassist-software-causes-windows-bsod-crashes-86c1d7","Dell confirmed that its SupportAssist software is causing blue-screen crashes on some Windows systems following a wave of user reports about random reboots affecting Dell devices since Friday. [...]","Dell confirmed that its SupportAssist Remediation service version 5.5.16.0 is triggering blue-screen-of-death (BSOD) crashes on Windows 10 and Windows 11 systems. The company advised users to disable or uninstall the faulty service as a workaround while engineering works on a permanent fix. This is the latest in a series of problematic Dell software updates that have impacted customer systems over recent years.","Dell SupportAssist v5.5.16.0 causes Windows BSOD crashes on affected systems.","Dell confirms its SupportAssist software causes Windows BSOD crashes By Sergiu Gatlan May 14, 2026 06:03 AM 0 Dell confirmed that its SupportAssist software is causing blue-screen crashes on some Windows systems following a wave of user reports about random reboots affecting Dell devices since Friday. SupportAssist is a software suite developed by Dell that comes pre-installed on most new Dell computers running Windows 10 or Windows 11. A Dell representative told customers on the company's official forums on Wednesday that the latest SupportAssist Remediation service update is the one triggering 0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS errors and advised them to remove the service to resolve the crashes. \"Dell Engineering is aware of the BSOD issue and is working towards a resolution. As many have noted, version 5.5.16.0 of the Dell SupportAssist Remediation service or Alienware SupportAssist Remediation service can cause the BSODs,\" they said. \"As a workaround, many users report success with disabling the Dell SupportAssist Remediation service or just fully uninstalling the SA app,\" the Dell representative added in a separate thread. To uninstall the buggy Dell SupportAssist Remediation version, open Windows Settings, go to Apps > Installed apps, select \"Alienware SupportAssist Remediation\" entry in the list, and click Uninstall. However, it's important to note that any system repair points created by Dell OS SupportAssist Recovery may not be available after the faulty service is uninstalled from affected PCs. Dell SupportAssist Remediation (Dell) ​Dell also advised those still experiencing blue-screen crashes on their Windows systems after uninstalling the service to contact support for further assistance. This isn't the first time Dell software updates have caused major issues for customers in recent years. For instance, the company also warned in April 2025 that customers may experience blue screens after upgrading to SupportAssist for Home PCs v4.6.2\u002Fv4.6.3 on Latitude and Vostro series laptops. Users also reported in December 2021 that recently released Dell BIOS updates were preventing multiple laptop and desktop models from booting, including Dell Latitude laptops (series 5320 and 5520), Dell Inspiron 5680, and Alienware Aurora R8 desktops. According to affected customers, although the impacted systems would power up, they would immediately display a blue screen and shut down again. While Dell didn't provide a comment when BleepingComputer reached out at the time, affected Dell users shared detailed procedures for downgrading the BIOS to older versions using SupportAssist OS Recovery software. Security researchers have also found major security vulnerabilities in the BIOSConnect feature of Dell SupportAssist that would allow remote attackers to execute code within the BIOS of impacted devices. 99% of What Mythos Found Is Still Unpatched. AI chained four zero-days into one exploit that bypassed both renderer and OS sandboxes. A wave of new exploits is coming.At the Autonomous Validation Summit (May 12 & 14), see how autonomous, context-rich validation finds what's exploitable, proves controls hold, and closes the remediation loop. Claim Your Spot Related Articles: Microsoft: Some Windows servers enter reboot loops after April patchesWindows BitLocker zero-day gives access to protected drives, PoC releasedMicrosoft fixes BitLocker recovery issue only for Windows 11 usersMicrosoft fixes Windows Autopatch bug installing restricted driversIf you need a reliable everyday laptop, this refurbished Dell 15 is now $307","https:\u002F\u002Fwww.bleepingcomputer.com\u002Fnews\u002Fsoftware\u002Fdell-confirms-its-supportassist-software-causes-windows-bsod-crashes\u002F","https:\u002F\u002Fwww.bleepstatic.com\u002Fcontent\u002Fhl-images\u002F2026\u002F05\u002F14\u002FDell.jpg","2026-05-14T10:03:39+00:00","2026-05-14T12:00:07.981461+00:00",7,[18,21,24,26,28],{"name":19,"type":20},"Dell","vendor",{"name":22,"type":23},"SupportAssist","product",{"name":25,"type":23},"Windows 10",{"name":27,"type":23},"Windows 11",{"name":29,"type":23},"Alienware SupportAssist Remediation","80544778-fabb-4dcd-aa35-17492e5dcf4f",{"id":30,"icon":32,"name":33,"slug":34},null,"Vulnerabilities","vulnerabilities",[36,41,46],{"category":37},{"id":38,"icon":32,"name":39,"slug":40},"02371804-cf6d-4449-98de-f1a2d4d9b266","Tools","tools",{"category":42},{"id":43,"icon":32,"name":44,"slug":45},"26b0b636-0e31-4db1-bffb-61bdf9f20a58","Supply Chain","supply-chain",{"category":47},{"id":48,"icon":32,"name":49,"slug":50},"c5eccf7c-abbc-4bd3-bbed-e6da5cba8e73","Incident Response","incident-response",[52],{"type":53,"value":54,"context":55},"malware","0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS","BSOD error code triggered by Dell SupportAssist Remediation service v5.5.16.0"]