What attackers do. Attackers install or abuse legitimate remote access and remote monitoring tools, such as remote desktop support software, to get an interactive channel into a network. Because these tools are signed and widely used, they help with Command and Control while avoiding suspicion.
How to defend. Approve a small set of remote access tools and block the rest using application control and network filtering of their cloud relay domains. Require MFA and central management for approved tools, and review their audit logs. Inventory endpoints regularly for unapproved remote access software.
Signs to look for. Watch for new installations of remote access tools, especially on servers, tools launched shortly after a phishing click or helpdesk call, and connections to remote access vendor infrastructure from hosts that never used it before. A common gap is allowing any remote tool because the helpdesk uses one.