What it asks for. Users who need accounts must be identity-proofed to an appropriate assurance level, with their identity evidence resolved, validated and verified according to defined requirements.
In practice. This means checking identity documents or trusted HR records at onboarding, and applying stronger proofing for higher-risk access or for remote onboarding where impersonation is easier. The same rigour should apply to account recovery. Auditors look for proofing procedures, records showing they were followed and how remote and contractor onboarding is handled. eIDAS assurance levels and NIST SP 800-63A offer reference models.
Common gaps. Remote hiring has made impersonation and fraudulent worker schemes easier, and many proofing processes have not adapted. Help desk recovery often bypasses the original proofing standard.