What it asks for. Users must receive incident response training consistent with their roles, within a defined time of taking on a role or responsibility, when system changes require it and at a defined frequency, with training content reviewed and updated.
In practice. This means general guidance for all staff on recognising and reporting incidents, and deeper training and exercises for responders, IT staff, communications and leadership. Tabletop exercises are an effective way to train decision-makers. Auditors expect training materials, completion records and exercise reports. Training should be refreshed after major changes to systems, tools or the threat landscape.
Common gaps. Responder training is often ad hoc and depends on a few experienced people. Leadership and communications staff are frequently not trained at all. Lessons from exercises are rarely fed back into training content.