What it asks for. Incidents must be tracked and documented.
In practice. Doing this well means recording every incident in a tracking system with timeline, affected assets, classification, actions taken, evidence collected and closure details. The records support trend analysis, regulatory reporting and lessons learned. Auditors expect incident records, consistent classification and metrics derived from them. Records should show who handled each incident and when key decisions were made. Linking incidents to affected assets and root causes helps reveal recurring weaknesses and supports reporting to management and regulators.
Common gaps. Incidents handled informally by chat or email often leave no proper record. Inconsistent classification makes trends and reporting unreliable. Near misses and minor incidents are often not recorded, hiding useful patterns.