What attackers do. Attackers send phishing messages designed to collect information, such as credentials, contact details or internal processes, rather than to deliver malware. This supports the Reconnaissance tactic and prepares later attacks.
How to defend. Train staff to recognise requests for information and to verify unusual requests through a separate channel. Use email filtering, domain impersonation protection and phishing-resistant MFA. Encourage reporting, since information-gathering messages are often the first sign of a targeted campaign. Limit what staff and organisational details are published online, since attackers use them to make requests convincing.
Signs to look for. Look for messages asking for credentials, contact lists or process details, lookalike domains, and replies from staff to external addresses they have never contacted before. A common gap is that these messages contain no malware and pass technical filters.