What it asks for. Users who are not part of the organisation, such as customers, partners or members of the public, and processes acting for them, must be uniquely identified and authenticated.
In practice. This means customer and partner identity platforms with unique accounts, appropriate authentication strength for the risk of the service, and federation with partner identity providers where that makes sense. Auditors look for authentication configurations, account policies for external users and evidence that shared or anonymous access is limited to low-risk functions. Partner access should be time-limited and sponsored by a named internal owner.
Common gaps. Guest accounts in collaboration platforms accumulate and are rarely reviewed. Customer-facing services sometimes lack MFA options or protection against credential stuffing. External identities are also seldom included in access reviews.